Refund Policy
At Fre-Ai, your satisfaction matters. Refunds are available only for active (current) subscriptions and must be requested within 14 days from the payment date. All refund requests are evaluated by our support team and processed in accordance with the rules below.
Deductions & Conditions
- Affiliate deduction: If you signed up via an affiliate/referral link, the refund amount will be reduced by 15% to honor the affiliate commission policy.
- Used credits: Any credits (words, images, audio, etc.) consumed prior to the refund request will be subtracted from the refundable balance.
- Payment processor fees: A processing fee between 1.5% and 3% will be deducted depending on which payment provider was used (e.g., PayPal, Coinbase Pay).
- Justified requests only: Refunds are granted for legitimate, justified reasons and are subject to review by our support team. Submission does not guarantee approval.
Refunds are processed to the original payment method where possible. The final refunded amount will reflect the above deductions and any applicable adjustments.
How to Request a Refund
To submit a refund request, email our support team at refund@fre-ai.com with the information below. Providing complete details speeds up processing.
Required information
Full Name: [Your Full Name]
Email Address: [Your Email Address]
Subscription Plan: [Plan name]
Payment Date: [YYYY-MM-DD]
Payment Method: [PayPal / Coinbase Pay / Other]
Order / Transaction ID: [If available]
Reason for Refund: [Brief, factual explanation]
Additional Evidence: [Screenshots, logs, or other relevant info]
After we receive your request, our team will review it and respond with next steps. Review time is typically within 5–7 business days.
Contact & Support
If you have questions about the refund process, contact our support team at: